CPAPSupplyCanada.com will accept returns on any unopened product within 30 days of the original ship date. A 15% restocking fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened can not be returned.
To avoid this, we make every effort to help you be sure of sizes and features of all items prior to purchase.
Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!
As this is medical equipment of a very personal nature, all machines to include CPAP, APAP, BiPAP and Humidifiers, cannot be returned once opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer.
Machines (CPAP, APAP and BiPAP) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to repaired by the manufacturer. This policy varies by manufacturer.
As always, please call us if you have any doubt or question about your order before it ships.
If you have any doubts about the mask or product you are about to purchase, please call us and speak to a representative. This website was created to assist those currently on CPAP obtain replacement pieces without having to leave their home. We always welcome new clients, but please, call and speak to us if there are any questions (519)-332-5889.